Technologies to watch in healthcare in 2022

Technologies to Watch in Healthcare in 2022

Kewal (Gibble) Gupta at Channel Partnerships

By Kewal Gupta
7th December 2021

We evaluate three cutting edge technologies that help healthcare organisations remain agile and safe.

In the wake of the pandemic, almost every organisation has had to accommodate operational adjustments. This is particularly evident in the health sector where medical practitioners and technology solutions have become even more key to ensuring patient safety whilst maintaining ongoing care services.

By aggregating data, providers can identify trends, enabling them to better predict patient behaviours and organisational needs.

In intensive care situations, systems can combine data across multiple devices that aren’t connected, creating an impressively complete picture of that patient for their clinician. And all that data collected? It can be captured, stored, and analysed to drive better predictions in the future.

Telehealth – the digital communication solution for healthcare

One obvious solution that has revolutionised the delivery of health services in the last two years is Telehealth. These systems are delivering medical care, provider and patient education, health information services, and self-care solutions via a huge range of digital communication technologies.

Telehealth and Telemedicine

The terms telehealth and telemedicine are often used in the same context. Telehealth includes a wide range of technology-driven healthcare activities and services, while telemedicine is essentially the remote diagnosis and treatment of patients via technology.

An example of telemedicine might include a diagnostic service located in another country or time zone to maintain 24-hour radiology capabilities.

Telehealth on the other hand includes every part of the healthcare system that can be conducted through digital communications technology, including:

  • Scheduling and delivering remote GP appointments
  • Triaging patients remotely before they enter a care facility
  • Remotely monitoring patient vital signs, so the patient can remain at home
  • Analysing and acting on real-time patient data from a remote location
  • Providing advanced medical support to teams in remote locations.

Real-time patient data, available anywhere

Telehealth solutions have quickly expanded beyond phone calls, and video consultations. Provider solutions now include portals and remote monitoring systems to deliver more complex guided workflows for both patients and clinicians.

One such provider is WiCis Health, a platform that uses cloud-based workflows, video-conferencing, and live vital signs to deliver real-time patient care.

WiCis Health is a mobile-first HIPAA compliant Telehealth and Telemedicine system that delivers advanced medical care remotely and to the point of need.

The solution allows doctors to see patients and monitor their vital signs remotely – whether they are in the same building or a completely different country. Customisable data analytics dashboards allow clinical care staff to follow guided workflows and monitor the progress of patients. Essential data can be gathered via wearable technologies that stream real-time information to and from the platform.

Deployable within 48 hours, the WiCis Health platform can scale to support thousands of patients.

Increasing use of Telehealth technologies

Telehealth technologies such as the WiCis Health platform are being deployed via mobile health apps (mHealth), video and audio technologies, digital imaging, remote patient monitoring (RPM), and store and forward technologies.

The rapid adoption of telehealth has greatly helped to expand access to healthcare at a time when traditional in-person visits have had to be avoided due to the significantly increased risk to patients, healthcare providers and communities. According to a May 2020 McKinsey report, at least 20% of all health spending could easily become virtual via Telehealth solutions in the near future.

See the WiCis Health Telehealth Platform in action

To learn more about WiCis Health, contact the team at Channel Partnerships to discuss your needs. We will help to set up a meaningful demonstration of the solution and a follow up with an experienced telehealth solutions expert.

IoT and IoMT Asset Security Solutions for Healthcare

According to a recent study, ransomware attacks on healthcare organisations are having life-and-death consequences. Until now, ransomware has typically been discussed in terms of lost revenue or operational impacts – but for the first-time mortality as a direct result of cyber threats is taking centre stage.

Currently, healthcare providers around the world are under siege from ransomware attacks. To date, 67% of healthcare providers surveyed said that they had been victims of ransomware attacks, while 33% have been hit twice or more.

What’s more, the root cause of the related data breaches was equally liable to be due to an insecure medical system or IoT device.

While medical facilities and hospitals are likely to have active firewalls and anti-phishing solutions in place, IoT protection often fails to gain the attention of over-worked IT staff and security managers.

Most IoT and IoMT (Internet of Medical Things) devices cannot be updated or patched in the same way that a computer can. Many devices run the operating systems and firmware that they originally shipped with. As these devices inevitably increase the attack surface, cybercriminals will take advantage by directly targeting these unguarded entry points.

How hospitals can extend threat detection and responses to connected medical devices

Now for the first time, there are solutions, in the form of a new breed of IoT Attack Detection and Response systems created solely for connected healthcare devices. These solutions give hospitals the power to identify, contain and mitigate threats on IoT and IoMT devices – directly protecting the health, safety, and lives of connected patients.

Hospitals now have the immediate ability to identify and quarantine any device demonstrating malicious or suspicious behaviour. Once the device has been identified and isolated it can be given full remediation and recovery solutions.

One such solution is the Healthcare Attack Detection and Response solution from Cynerio.

Key features of Cynerio’s IoT Attack Detection and Response for Healthcare include:

IoT Attack Alerts
The system alerts hospital IT managers to device behavioural anomalies, complemented by attack detection data from other implementations, machine learning and dozens of vulnerabilities and threat intelligence feeds collected from global sources.

IoT Attack Containment
Any attack observed on a device can be immediately quarantined to give IT Managers a secure way to further remediate the incident without impacting service availability or patient care.

IoT Attack Investigation
Collect detailed forensics on all IoT devices along with the connections between them – and investigate device metadata using deep packet inspections. This forensic data can then be ingested by your Security Incident and Event Management (SIEM) platform to enrich any attack investigation you are carrying out across your IT infrastructure.

IoT Attack Response
The system shares its intelligence on any threats with other IT security solutions that hospitals are using – such as threat detection and isolation tools.  IT Managers can actively prevent device exploitation with micro-segmentation that safely limits device communication to the bare minimum so that attacker reconnaissance, lateral movement and ransomware shutdown of devices is blocked.

The Cynerio system also provides real-time help from support agents alongside reporting on PHI exfiltration, risk exposure over time, and step-by-step instructions broken down by device and attack.

See the IoT Attack Detection and Response for Healthcare system from Cynerio in action

To learn more about Cynerio, contact the team at Channel Partnerships to discuss your needs in the first instance. We can help you identify the solution capabilities that are most relevant to your needs and arrange a tailored demonstration. We can then provide a full proposal that is customised for your healthcare environment.

Managing unstructured data explosion in healthcare

Medical images and data files contain untold value for healthcare organisations, yet they are rapidly exceeding the limits of their own data centres.

Hospitals have shifted to digital media for medical imaging. Digital PACS, digital pathology and other systems are all generating and storing petabytes of medical imaging data. This ever-expanding data is pushing the limits of on-premises and cloud storage costs. It is also challenging the ability to manage the availability of clinical data to medical staff.

To make matters worse, healthcare providers typically must retain medical imaging files for several years; they may even have an enterprise-wide policy of retaining medical data forever, because clinical researchers may need access to the data indefinitely.

The cost of managing all this data is growing exponentially.

Keeping data is expensive for hospitals because they must pay not only for the primary storage but also for backups and replication of the images for DR.

IT managers and storage teams are attempting to use cold data tiering to the cloud. However, tiering options from storage vendors are often not viable because of costs, limitations on how much data can be tiered, and egress costs on data access.

Additionally, cloud gateway solutions can create a new data silo – and as such any archived files might not be accessible to clinicians from their original locations.

Intelligent data management for healthcare

New data management solutions for healthcare providers can now deliver tiered data storage with immediate access capabilities for medical images not used for 90 days or more. Unused data can now be transparently tiered to cloud-based object storage.

Moving to durable object storage eliminates the requirement for backups since the service automatically stores two or more copies of the data. Researchers, pathologists, and technicians can now continue accessing the tiered images exactly as before.

With intelligent data management solutions, Digital Pathology, PACS, VNA and other applications can continue to work as before without requiring any special integrations or changes to their workflows. Data is moved transparently and in real-time behind the scenes – making sure that any data is delivered seamlessly from cold storage.

Data management cuts cost significantly by transparently tiering from network-attached storage to cloud

There are many choices today for data management solutions, but healthcare providers need solutions that work seamlessly with their existing storage systems and imaging applications. They also need solutions that eliminate vendor lock-in so they can access data and move it to different vendor platforms without causing higher costs or onerous processes.

In the case of healthcare, data management solutions must integrate effortlessly with digital imaging application workflows to automatically move older images from NAS to resilient object storage in the cloud-based on policies.

The leading solution is the Unstructured Medical Data Management system from Komprise.

With the Komprise solution, user experience and workflows remain unchanged.  Clinicians, technicians, and other healthcare staff don’t have to change how they search and access files. There is no re-training required and there is zero disruption to their existing workflows. Data is automatically tiered to more affordable cloud storage transparently, without changing where or how clinical staff access that data.

Komprise also ensures continued interoperability with any medical imaging application without any proprietary interfaces or changes. This frees IT managers to add data management to their existing infrastructure without disruption.

The Komprise solution eliminates cold data – such as unused images – not just from local storage but also from backups and DR. The smart solution offloads the entire image file from local storage to durable tiered cloud storage – proportionately shrinking the backup and DR footprint.

The Komprise solution also enables cloud-native access and global search solutions, providing the ability to create a virtual data lake.  The long-term benefits of this approach include research, analysis, and compliance.

Take a tour of the Komprise data management solution.

To learn more about Komprise and their unique data management solution for healthcare, contact the team at Channel Partnerships in the first instance. Our consultants can help you assess the solution for your environment and will ensure that you see a relevant and accurate demonstration, followed by a proposal that fits with your use case.

In conclusion

In the years since COVID-19’s emergence, health systems have introduced machine learning tools that can quickly scan CT and X-ray models for the presence of COVID-19 in lungs and created virtual intensive care settings to monitor and manage patients.

From convenient consultations at home to dynamic monitoring and management of real-time patient information, the healthcare sector is being boosted by analytics and the full spectrum of digital technology.

The push for rapid innovation amid COVID-19 has resulted in new solutions that provide patients with faster, more accurate and complete care.

Remote care, sophisticated data management and security are becoming the standard for healthcare IT Managers. These benefits are helping us reimagine what healthcare will look like tomorrow.

With these advances, it’s not hard to imagine a future where remote management of chronic conditions is routine, where patients are protected from cyber threats, and where patient data is immediately accessible to those that need it most.

For more information and insights into additional healthcare technologies please contact the team at Channel Partnerships. We can help you evaluate healthcare technologies from leading and emerging and specialist vendors.

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    The Workspace Automation Revolution

    Kewal (Gibble) Gupta at Channel Partnerships

    By Kewal Gupta
    17th November 2021

    How workspace automation is helping organisations improve their productivity by giving managers intelligent insights into workforce productivity, wellbeing, environmental health and building management.

    Workspace automation is a system that automatically performs tasks that would normally require human intervention. By monitoring and automating workplaces and spaces, managers can not only better understand the physical environmental factors that can improve employee wellbeing but they can control spaces within their buildings and external workspaces to help employees become more effective in their day-to-day tasks.

    More modern workspace automation systems now employ Artificial Intelligence (AI) and machine learning techniques to help analyse the vast amounts of data that environmental monitoring systems can produce. These systems range from simple temperature and humidity sensors to AI-enabled camera systems that detect body heat, employee flows through the workplace and other vital workplace factors.

    Workspace automation can help to guide managers in their decision making, by modelling the outcomes of any changes that they might wish to make – thus helping managers to make the right decisions that will have the most positive impact on their workforce.

    Intelligent Workspace Automation systems are not designed to replace employees within a facilities team – far from it. They are created to actively assist the team in their regular work tasks by reducing the amount of staff downtime, improving and maintaining environmental conditions, and ensuring that employee safety is maintained. Additionally, Workspace Automation tools are not only used by HR and Facilities Management, but they can also be employed in every department – including visitor management, support, service delivery, customer centres and more.

    Workspace Automation for better environments

    Space management helps organisations make the most of their real estate, delivering intelligent insights into room layouts, environmental conditions (such as heat and humidity) to drive better employee workplace conditions. The aim is to deliver a happier, healthier, and more productive workforce. A good Space Management solution will help an organisation with smoother office moves (either to new premises or within the same building) – so employees can work together in teams and with the tools that they need.

    By employing an intelligent automation solution, organisations can better understand the integrated insights that their systems produce – and act on those insights for smarter business outcomes. Managers can now track space utilisation throughout their estate to optimise employee performance and prevent bottlenecks and down-time. Managers can also track everything from the location of individual assets to the sanitation quality in bathrooms.

    Space management doesn’t stop with the employee. It can also help visitors to navigate a large campus with maps and wayfinding software. Office guests can more easily orient themselves with the workspace and locate permitted people, assets, and facilities to improve their experience.

    Solutions that offer intelligent space management include iOFFICE, the all-in-one, integrated workplace experience management solution. iOFFICE offers frictionless workplaces via a fully cloud-based, open-API platform combined with an employee app. The iOFFICE solution delivers smarter space planning, easier move management, facility maintenance management, employee experience management, and asset management.

    To learn more about iOFFICE and the benefits it can deliver to your organisation’s productivity, contact Channel Partners and request a one to one demonstration.

    Smarter Facility Management Solutions

    The goal of every facilities manager is to improve their facilities’ environment, employee behaviour patterns and asset movement. These factors can deliver huge improvements in productivity, employee wellbeing and staff retention. It can also help ensure that business strategies remain on track and that impacts from unexpected external forces don’t critically derail those strategies.

    Recent research has found:

    • Better indoor air quality promotes individual productivity.
    • Better individual productivity leads to better organisational results.
    • Productivity and organisational results can be measured and expressed as a return on investment; and
    • This has proven to be true in working offices around the world, as well as in controlled laboratory environments.

    The link between indoor environmental quality and organisational performance is a critical factor in the correlation between productivity and ROI. The British Council for Offices (BCO) report “Defining and measuring productivity in offices” suggests that overall productivity benefits of 2-3% could be gained by improving workplace air quality alone.

    Ergosense is one company that is forging links between environmental data insights and business efficiency. Their smart solutions actively help organisations manage their facility occupancy and environmental conditions – to improve employee wellness and drive positive changes in productivity.

    Ergosense employs Internet of Things (IoT) innovation and Bluetooth mesh networks to design and develop a unified, sensor-based platform. The Ergosense platform provides your teams with accurate, aggregated, and reliable information that helps organisations optimise their office building facilities and employee behaviour patterns.

    To discover more about the Ergosense system and the benefits it can deliver, contact Channel Partnerships for a one to one demonstration.

    The future of Workspace Automation

    Workspace Automation is not about replacing employee roles with robots, bots, platforms, or technologies. Instead, most organisations will use Workspace Automation to deliver a better working environment for their people, ensuring they have access to the tools and information they need along with a working environment that’s conducive to high productivity.

    In this ever changing Hybrid workplace, Workspace Automation technologies are allowing organisations to optimise the working environment for its employees.

    For more information or to request a demonstration of any of our partnership solutions please get in touch with Channel Partnerships.

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      Retail Innovation Revolution

      Retail Innovation Revolution

      Kewal (Gibble) Gupta at Channel Partnerships

      By Kewal Gupta
      5th November 2021

      There are a number of ways advanced technology and AI in retail are positively driving customers back to brick-and-mortar visits – it is all about the in-store experience.

      Today, any brand that wants to compete online or on the high street needs to have an excellent approach to customer experience. Only retailers with the best engagement and responses will retain customer loyalty.

      Before the internet revolution, a good customer experience would have been based on the interaction a shopper had with a shopkeeper. The customer would pop into a local shop and be greeted by the owner or a member of staff, exchange a few pleasantries about the weather, possibly chatting about friends and family – before asking what they needed (and finding it for them). The customer would then pay before heading out with a good feeling about the transaction. The interaction would probably leave a positive and lasting impression on the customer.

      Compare the traditional pre-internet experience to today’s engagement. The shopkeeper was trying to understand the customers’ incentives. They wanted to know what they needed – what it was for – and how they could best serve the customer. They may also have wanted to know more about their friends and family’s needs and how they could best serve those people too.  The principal engagement strategies in retail remain the same, but the experience shopping at today’s brick-and-mortar locations has become tiresome, dull, and impersonal.  Many customers increasingly view shopping in physical stores as a tedious chore and a waste of their valuable time.

      Now, by engaging AI driven retail technologies, many retailers are starting to find new ways to positively influence the experience of shoppers – leading to returning customers and increased foot fall in brick-and-mortar establishments.

      Bringing AI and IoT driven technologies to brick-and-mortar retail

      The recent shift to online shopping means that retailers are under even more pressure to create outstanding customer experiences that will attract a return to normal levels of in-store customer visits.

      Retailers need to find new ways to modernize the on-site brick-and-mortar shopping experience – without alienating or offending their customers with ultra-intrusive and unsubtle uses of valuable customer data.

      Many retailers have already tried (and in some cases failed) to introduce personalised customer experiences by leveraging customer data. However, some of these solutions simply give the customer more reasons to shop online. When the retail experience in-store is no better (and in some cases worse) than the experience online, there remains nothing to incentivise the customer to come back to a physical retail establishment.

      And retailers need to continually understand and stay in step with the ever-changing desires of their customers. Geopolitical and environmental factors are increasingly influencing consumers in their decision-making.  As Fiona Swerdlow, VP, Research Director at Forrester said in her October 2021 report – “Overall, consumers’ consciousness about environmental, social, and governance (ESG) issues and policy is taking hold. Almost half of online consumers consider themselves environmentally conscious – but their sentiments run much deeper.”

      Retailers must find more ways to get in step with their customers. It is no longer good enough to use customer data to simply personalise a transaction. They need to actively draw consumers back to brick-and-mortar establishments by delivering in-store experiences that reflect the needs of the customer and delight them at every turn.

      Retailers have increasingly been focusing on becoming customer and data centric. However, while a significant amount of time and research has been devoted to online personalisation, offline experiences in brick-and-mortar stores can leave a lot to be desired. Estate owners can dramatically improve matters by bringing advanced IoT and AI driven technologies into the physical retail world.

      Four AI and IoT driven technology solutions retailers can employ

      Ombori Grid

      Ombori Grid is a Software as a service (SaaS) platform that helps retailers deliver in-store smart data-driven experiences. Ombori integrates apps and in-store signage to intelligently influence consumer behaviour with the delivery of real-time and relevant shopping information.

      Consumers can easily discover services and products that are relevant and of interest via the Ombori smart display solution. Additionally, the Ombori grid can allow consumers to easily book appointments, manage queue positions and arrange delivery schedules to bring a familiar and reassuring online style experience to physical retail shopping.

      When integrated with consumer data platforms, Ombori solutions can leverage data intelligence to attract consumers with relevant offers within smart window displays that are then reflected in-store and at the till.  What’s more, the Ombori solution can help retailers manage and control store occupancy levels within an area, floor, department or across the entire store – so retailers can ensure customer safety and bring staff to a location when needed.

      Discover more about the Ombori Grid and book a demo here.

      WonderStore

      The WENGAGE solution from Wonderstore allows retailers to intelligently leverage real-time demographics and analytics to deliver customised multimedia content using smart displays. By combining WENGAGE with a smart display solution, the system can actively track each visitor’s behaviour and emotions – so retailers can adjust their in-store campaigns for more positive outcomes.

      WENGAGE can provide shopper intelligence such as gender, age and other demographic data as well as physical attributes (such as wearing make-up and/or glasses).  Perhaps even more importantly, WENGAGE can determine the customer’s current emotions, such as their happiness and satisfaction during and after a transaction.

      Such data is invaluable for intelligent retail operations wanting to better understand their customers.  For instance, a woman between 25 and 30 years of age can receive different in-store messages from those shown to a 40–50-year-old male. These messages can recommend products that are more in line with a person’s likely tastes, in addition to their previous purchasing habits.

      Discover more about the WonderStore WENGAGE solution and book your demo here

      EVERYANGLE

      EVERYANGLE combines AI for retail environments with smart camera solutions from Cisco Meraki. The combined in-store solution helps retailers gather real-time behavioural analytics from audio and visual data feeds which can deliver powerful intelligence. Retailers can then use this intelligence to influence in-store operations including staffing, security, and marketing.

      The EVERYANGLE solution can power granular alerts based on pre-defined customer and staff behaviour events or patterns. It can also reveal the bigger picture of aggregated data on a custom dashboard, enabling better business decision making.

      The EVERYANGLE solution also goes beyond smart cameras with their next generation footfall application – which gives retailers a breakdown of customers by gender, age and more. The application can also tell where a customer went next and their post-transaction satisfaction (happiness) levels after an engagement.

      Integrated to a POS solution, EVERYANGLE can additionally provide real-time data on individual consumer transactions, such as who buys what – and it can generate live alerts when store performance looks set to miss targets or exceed them.

      Finally, EVERYANGLE’s AI driven dashboards allow retail operations managers to fully understand staff and store performance – enabling them to act on accurate data across multiple sites.

      Learn more about Everyangle and book a demonstration here.

      Oktium

      Oktium is a platform that delivers instant live video connections for customers to salespeople and service providers at brick-and-mortar locations. Oktium aims to bring retailer service experience closer to a traditional pre-internet level for a more personal and guided experience, whether the customer is in-store or not.

      For retailers, they can now ensure that customers can speak directly to a qualified brand manager about any of their products, guiding and helping the customer to fully appreciate the product and options available to them. This experience can be invaluable when a product or service demands a level of knowledge that is beyond that of the storekeeper or other staff on duty at a particular site.

      Oktium brings the customer into direct contact with the most qualified and able staff member in the retail operation – no matter their location at that moment.

      What’s more, the Oktium solution can be embedded within the retailer’s own app or website, so the customer can engage via the retailers own digital solutions and doesn’t have to jump between applications. Built-in features also help retailers gather customers’ information and process payments on the same platform.

      Building long-term and lasting relationships with retail customers

      In conclusion, we know that digital transformation has moved from being an option to being a necessity. Customer expectations have shifted, and it takes a new kind of customer experience and engagement strategy to attract customers back to the shops.

      By enabling AI and IoT technologies within a store, retailers can unlock a multitude of benefits; including improved customer satisfaction, increasing referrals and online review scores – as well as achieving direct cross-selling and upselling advantages.

      Retailers can also gain better ways to engage with customers on an intelligent basis. They can leverage their in-store capabilities to communicate messages around the business’s attitudes to sustainability and other relevant customer concerns.

      Above all, retailers can build back long-term and lasting relationships with their customers.

      For more independent information about these and other advanced technologies for retail, contact the team at Channel Partnerships.

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        Process Automation driving the Internet of Things

        Process Automation driving the Internet of Things

        Kewal (Gibble) Gupta at Channel Partnerships

        By Kewal Gupta
        13th October 2021

        The deployment of the Internet of Things is becoming synonymous with maturity for many industries. An organisation gaining visibility into their physical assets to understand asset utilisation, health and location is progress, however the pursuit of data should not be the objective. The true power comes in the action that can be taken, driven by the data and the business process automation that can enable new levels of agility for a business.

        Process automation can conjure up many meanings depending on who you’re talking to, but typically it falls into 5 categories; the automation of physical processes, the automation of back-office tasks and business process, automated reporting, automated exchange of data within a value chain such as supply chain, and automated alerting if a physical response is required by a person.

        Automating Physical Assets

        The most prominent examples here are likely related to both smart manufacturing and smart buildings. Let’s look at Smart Manufacturing for example. With the arrival of Industry 4.0, IIoT (Industrial IoT) speaks to the ability to collect data from machines and other manufacturing systems to both optimise production output and reduce downtime. As an example, customer order data can be used to optimise the production line settings required for the forthcoming task, reducing the need for human intervention. In addition to this, IoT sensors can be used to help manage inventory or leveraged in conjunction with machine learning to predict machine part failure and ensure maintenance can be handled without impacting the entire production line.

        Automation of Back-office Tasks

        In this instance we refer to IoT data triggering a back-office task or process, which is further enhanced when RPA (Robotic Process Automation) can automate the task itself. This might be IoT data related to inventory triggering a purchase order to a supplier or ordering a part for a failing field asset when a failure is detected or predicted.

        Automated Reporting

        A typical example of this might be for food standards compliance where refrigeration must sit within certain tolerances for different food products. Historically, this might be a paper reporting exercise performed by a person taking a reading and recording it. Now this can be recorded in real-time using IoT sensors and automating alerting if thresholds are exceeded to ensure compliance and reduce food waste.

        Automated Data Exchange

        Typically, we see this in supply chain, where data relating to the location of goods, as well as inventory levels are shared with the extended chain of stakeholder related to product to enable complete transparency. This transparency enables better supply chain planning, reduced disruption and more efficient B2B process interactions between the various parties involved.

        Triggering Human Intervention

        We often see this with systems that relate to situational awareness and public safety. With the introduction of AI and Computer Vision, big brother is not only watching, but increasing his understanding of what he is seeing. AI powered cameras are now able to detect suspicious packages, potentially violent situations and crowding where it creates risk (such as we’ve seen in the recent pandemic). These events then trigger alerts where people are called to the scene to deal with the situation at hand.

        In Summary

        There is an evolution of a sensory digital fabric casting eyes on every aspect of the assets we use and the spaces we occupy. Also, with the advent of AI, systems can not only sense but they understand this data in context to take action and augment the day to day ways we operate in industry. Bill Gates was quoted as saying “Automation applied to an inefficient operation will magnify inefficiency”, so it is critical that organisations pay keen attention to the processes they implement and the interconnections between those processes before striving for higher levels of automation.

        IoT (or IIoT) and process automation is now a business imperative that cannot be ignored.

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          6 Reasons to Consider a Privacy Management Solution

          6 Reasons to Consider a Privacy Management Solution

          Kewal (Gibble) Gupta at Channel Partnerships

          By Kewal Gupta
          30th April 2021

          In today’s technology age we see all the time that the volume of data is increasing at an exponential rate. This volume of data reached 59 zettabytes in 2020 and is expected to reach 149 zettabytes by 2024.

          Customer data is a key subset of this data. Many organisations will still use spreadsheets to help an organisation make sense of this data, however this still leads to constant data sprawl which makes it difficult to get a single view of a data subject.

          With Global privacy regulations in place, it is now a business imperative that you manage your data correctly. With heavy fines and loss of reputation of brand possible impacts of not doing this correctly and in a systematic way, organisations now need to consider a privacy management solution.

          In a recent article in Information Age Heidi Shey, Principal Analyst at Forrester, commented: “Organisations will continue to adapt to new business models and changing customer expectations simply because they must in the face of economic uncertainty, social movements, and changing geopolitics. This will have significant impact for information and IT security professionals across the globe.”

          Of course, many people will still manage privacy through spreadsheets but as data increases so does the room for error and the time it takes to get a single view of the data you hold on a data subject. Imagine for a second, how would you manage a freedom of information request or the need to redact data? The time saving alone could outweigh the cost of a privacy management software platform.

          So, what are the key factors as to why you should consider a privacy management solution?

          1. Compliance – With strong GDPR regulations in place your data team need the right tools to organise, manage and report on the data you manage. Organisations need to be able to demonstrate that they have policies and procedures to manage private customer data. Recent reports have said that some of the biggest fines, outside of a data hack, have been due to organisations not being able to manage data access requests and data redaction correctly. According to DLA Piper’s latest GDPR Data Breach Survey, data protection regulators have imposed €272 million in fines under the GDPR regime for a wide range of GDPR infringements, not just for data breaches. Click here to find out the five biggest fines so far.
          2. Customer Trust – Customers are more and more savvy about their data rights and businesses must acknowledge that and make sure that they have the systems in place to manage that data and its privacy. The solution needs to be able to map and organise the data in a way to reduce response times for a query. If you submitted a data access request, would you be willing to wait a week for it?
          3. Third Party Management – Every business will be interacting with a third-party vendor. This inevitably means that you will be interacting with them around customer data. From a GDPR point of view sharing personal customer data is a risk that must be properly mitigated. By having the right solution in place, you can understand the data disclosure basis for each data processor. In addition, there would need to be regular risk assessments. Having a solution in place means not only can you help mitigate risk but you can keep track of the third parties and your interactions.
          4. 360 view of your data – At the beginning of this article I mentioned data sprawl. Can you imagine your data protection team trying to get a view on not only your customer data at an organisation level, subject area level and at an individual data subject level across the whole of your business? Now imagine this without a system in place to bring this all together. Now imagine that you need to redact some. This is pretty difficult without a solution in place.
          5. Data breach and loss of reputation – No one wants a breach but can you imagine if it happened. A solution in place will not guarantee against getting attacked but it will provide significant benefits for management and prevention.
          6. Company Agility – So why is having a solution in place important when it comes to your organisation’s agility? It’s quite simple, you can achieve the edge by showing the outside world that you are innovative, your business is customer centric and that protecting your customer and their data is key. Not only does this show your customers that you are the right business to trust in when it comes to their data, but it also means you are the right company to buy from.

          The challenge with data increasing, the velocity of this and the volume only means one thing, not considering a software solution for privacy management now or in the future could impact your business negatively.

          Want to speak to a specialist who can help steer you in the right direction? Contact us.

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            Is Computer Vision the way forward?

            Is Computer Vision the way forward?

            Bryony sandy Channel Partnerships

            By Bryony Sandy
            16th April 2021

            Understanding your environment whether you are in Retail, Manufacturing or Office based, is very important as it allows you to make decisions based on what can be seen, helping you to get to know your customers better, keeping an area safe or even ensuring compliance when it comes to rules such as wearing face masks.

            This is where Computer Vision is really starting to add value. Computer Vision trains computers to interpret and understand the visual world. By using digital imagery, machines can accurately identify and classify objects and react to what they see. For a better understanding of Computer Vision, read this Introduction to Computer Vision.

            Accuracy rates for object identification and classification have jumped from 50% a decade ago to 99% by 2019, and today’s systems are even more accurate than humans (Source: TechSee).

            Computer Vision started in the 1950s when neural networks began to detect the edges of objects and sorted them into shapes. As the internet matured in the 1990s, large sets of images became available online for analysis, driving the development of facial recognition programs. Today, Computer Vision technology has become easily accessible, making it more appealing to enterprise. The real-life use cases of Computer Vision now means it can provide actionable insight for a business.

            This real-life commercial imperative gained by using Computer Vision Modelling has resulted in the growth of a number of specialist companies creating Computer Vision modelling to drive commercial agility within businesses. One of those companies to watch is EVERYANGLE.

            EVERYANGLE uses Computer Vision to provide actionable insight through a suite of developed applications that make sense of the data you are collecting through Cisco Meraki MV Smart Cameras. Available applications include Next Gen Footfall; PPE Detection; Warehouse Intelligence; Customer Waiting; Suspicious Person Detection; Social Safety; Fire Detection and; Face Mask Detection. Find out more about the EVERYANGLE solutions here.

            Is Computer Vision the way forward? According to this report, the Computer Vision market is expected to reach $48.6 billion by 2022, making it an extremely promising UX technology (Source: XD Adobe).

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              Empowering supply chain category management

              Empowering supply chain category management

              Using Craft’s Intelligence Portal.

              Bryony sandy Channel Partnerships

              By Bryony Sandy
              24th March 2021

              Strong supply chain category management continuously evolves to stay ahead of supply and demand changes, risks, and trends. By better understanding their suppliers and costs, supply chain managers can ensure efficient processes, improved outcomes, and lower spend. But, establishing effective and comprehensive supply chain management is easier said than done.

              This is where Craft’s Intelligence Portal can help. With the portal, supply chain managers can monitor their supply chains in real-time. They can receive alerts on changes across their supplier ecosystem and uncover previously untracked insights. The portal houses 300+ data types and is always up-to-date. This unparalleled visibility is essential to strong supply chains and gives management a completely new way to get the job done.

              With Craft’s portal, category managers can see hundreds of data points on each of suppliers in one centralized place, including data on risk, headcount, financial strength, cybersecurity, and corporate social responsibility. They can also filter a specific sector by locations, headcount, revenue, and get details on the companies in that space to identify market leaders and new entrants.

              We’ve recently created a full walk-through Craft portal. To learn more, check out an overview of the portal!

              This is a blog article written by Craft.

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                Improving Space Utilisation in the Education Sector with Ergosense

                Improving Space Utilisation in the Education Sector with Ergosense

                Bryony sandy Channel Partnerships

                By Bryony Sandy
                19th January 2021

                How space is utilised in the education sector is key and will be more important than ever in the current times. As a result of this, getting actionable insight means we need to able to measure utilisation accurately and in as near real time as possible coupled with the reporting and visualisation needed. But what is space utilisation? Space utilisation measures whether a space is being used and how well it is being used.

                Making Space utilisation measurable means it can be improved, not only allowing you to adhere to any compliance regulations, but importantly ensuring it is optimised for learning. Some examples of how to ensure you are utilising your space include:

                • Desk Booking: By providing a room or desk booking service, via an app for example, students are able to see which desk or room is available for them. Students can also then be notified when a space becomes available for them.
                • Occupancy Sensors: Occupancy sensors provide insight into the hot-spots of a building and can be used to create alerts for building management when spaces become too busy. Algorithms can be updated to reduce the number of spaces available to ensure that occupancy remains at a safe level. Once a desk or room becomes vacant, cleaning and prep alerts could also be generated.
                • Building Management: The team managing a building will be able to see who is working where to help them intelligently manage the flow of people within the building. If needs be, areas with low occupancy can be closed to contain areas efficiently. As well as this, airflow, lighting and other building operations could respond to information from other systems and sensors.

                (Source: British Council for Offices)

                Ergosense Sensing Solutions

                Ergosense Sensing Solutions are a great way to measure occupancy behaviour and physical wellness conditions in schools, colleges, and universities. These solutions provide valuable information that allows you to adjust the environment to optimal conditions and improve space utilisation. The Ergosense solutions include:

                • The Solutions Hub which is the core of the Ergosense ecosystem. This cloud-based hub interprets data captured by sensors and displays this data in a user-friendly analytical view. It also serves as a systems administration platform for the Sensy Mobile App.
                • The Doc measures environmental metrics such as light lux levels, CO2 levels, humidity levels, and more. This sensor also acts as the communications gateway between sensors and the Solutions Hub.
                • The Abacus is a people counter, measuring the occupancy and utilisation of rooms. These devices also measure the wellness metrics of an area such as sound, temperature, light, humidity, TVOC and CO2.
                • The Pebble is fitted to individual spaces to measure the occupancy of that space and communicates its data via the mesh network to a gateway (Doc or Abacus).
                • The Sensy App is fully integrated with the suite of Ergosense sensors giving you the insight into the building, rooms and areas as well as incorporating other functionality to enhance the user experience including facility booking, surveys, integration to ITSM solutions and other engagement functionality. As well as this, it is also fully integrated with O365.

                The Sensy App and Display Panels

                As mentioned above, the Sensy App provides facility booking which allows students to book a space, whether this be a desk or a room in the building, directly from floorplans. Using this app allows you to improve space utilisation, monitor conditions and improve the overall experience for those in the building.

                Notifications can be sent to students and if needed, Surveys can be created and facility maintenance feedback can be received to keep facility managers informed on any issues that may occur. Other features include automatic entry logs, quick access to emergency protocol and links to appropriate contacts and information.

                Display Unit Integration is also available and can be used throughout buildings. These displays can provide building level information such as the building usage and environmental factors which allows the students to make informed decisions on how they use the facilities. Focused displays for an area level can also be created to provide more detailed information in specific sections of the building.

                If you are interested in finding out more on how to improve space utilisation in the education sector and to see how Ergosense can help you with this, please contact us by either calling us on +44 (0)1923 618 099 or email us at info@channel-tools.biz.

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                  The Benefits of Telehealth Solutions

                  The Benefits of Telehealth Solutions

                  Protect medical personnel and patients by providing remote medical care with Telehealth Solutions.

                  Bryony sandy Channel Partnerships

                  By Bryony Sandy
                  18th November 2020

                  The global pandemic is causing many sectors including business, education and healthcare to change and adapt to a new way of living. The increasing need to stay inside and prevent spread of infection can prove difficult for those in need of medical care and with hospitals coming under great strain with little bed space and risk of infection, there needs to be another solution for receiving this medical care. This need has led to a rapid adoption of Telehealth solutions globally (Source: The Lancet Global Health).

                  What is Telehealth?

                  “Telehealth is the provision and management of healthcare in which individuals manage aspects of their care with remote support from healthcare professionals”. (Source: The Lancet Global Health). Providing a Telehealth solution to those in need, whether the individual is based at home or in a care facility, allows the individual to be monitored remotely for as long as necessary.

                  The Benefits

                  In times like this one of the main benefits of using a Telehealth solution is to protect medical personnel and patients by reducing transmission of infectious diseases. Telehealth solutions also help to conserve supplies and bed space in hospitals by allowing low-risk patients to be monitored at home, helping medical systems from becoming overwhelmed. As well as this Telehealth offers time-efficient solutions and helps to formulate efficient and reliable healthcare plans.

                  Some other benefits include:

                  • An increase in healthcare access in Senior Living Communities by reducing hospitalisation rates for high-risk adults
                  • Minimising the load on healthcare systems and workers by providing relevant equipment to the patient for them to monitor themselves remotely
                  • Supporting specialties such as Cardiology and Psychiatry
                  • Making healthcare accessible for everyone including those who live in rural or isolated communities, and;
                  • Make services more readily available or convenient for people with limited mobility, time or transportation options.

                  The WiCis Health 3.0 Platform

                  A Telehealth Solution that we are able to provide through our partnership with Tech Data EMEA is the WiCis Health 3.0 Platform. This platform is the first HIPAA compliant Telehealth and Telemedicine Monitoring solution delivering the intelligence of the medical experience directly to a patient that can be located anywhere and in real-time by using cloud-based workflows, video-conferencing, and live vital signs.

                  Some benefits of the WiCis Health Telehealth Solution include:

                  • Compliant with the Health Insurance Portability and Accountability Act (HIPAA), including security provisions like data encryption to ensure the privacy of patient data and other sensitive information
                  • Pinpointing and being able to bridge the gaps between patient and caregiver
                  • Optimising workflows and improves speed, collaboration, patient engagement, and satisfaction

                  If you are interested in finding out more about Telehealth Solution benefits or the WiCis Telehealth and Telemedicine Monitoring Solution itself please contact us at info@channel-tools.biz.

                  Additional Resources:

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                    Safeguarding Your Employees in the Workplace

                    Safeguarding Your Employees in the Workplace

                    Reduce risk and ensure compliance with the Safectory Social Distancing Solution.

                    Bryony sandy Channel Partnerships

                    By Bryony Sandy
                    3rd November 2020

                    The current pandemic means that ensuring personal distance of staff is a vital task for companies to manage. To prevent your facility from shutting down you should trace and document that the correct distancing rules are being followed. This will help to protect the health of your employees by providing distance warnings and tracking potential infection routes. The Safectory Social Distancing solution is a great way to ensure compliance and to reduce risk of infection to your staff.

                    The Safectory solution includes:

                    • Alerts when personal encounters with too little distance and of a certain minimum duration (15-30 seconds) occur.
                    • Reporting to assist the protection of the employees. The individuals affected but also the responsible manager can be informed.
                    • Contact chain management: In case of infection, contacts can be traced and informed.

                    The Safectory solution allows you to equip each employee with a BLE-transmitter (Bluetooth low energy). Any working areas are covered by BLE Gateways. The BLE transmitters send / receive signals to / from nearby transmitters and calculate distance (based on signal strength).

                    If two or more workers are too close to each other for a certain minimum amount of time the workers device will vibrate and the associated app will generate an audio-visual alarm. By tracking the distance, contact chains can be determined in the event of an infection and potential victims can be warned.

                    The solution is flexible in how you want to manage the movement data-recording and transmission options. For example, you may not want to record any encounter data at all and want to just use the tag to emit an alarm to make the user aware of the compliance with minimum distances. Alternatively, you may want data transmitted to the back end of the solution based on a time series, e.g. every 15 minutes.

                    In practice, the choice of the desired option depends on the needs of the company and the respective intentions and possibilities to establish its data protection standards.

                    In principle, the hardware elements worn by the employees function autonomously without any backend – however, user assignment or contact chains cannot then be traced.

                    Key Takeaways:

                    • Quick deployment and ready within less than 1 week from receipt of tags
                    • Modular, scalable, cost-effective
                    • Configurable

                    Contact us today if you are interested in finding out more about the Safectory solution.

                    This is an extract from an article written by Klaus Hast at Safectory. To see the full details, click here.

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