meldCX – Retail Journeys

Track journeys that matter within your physical spaces


meldCX – Retail Journeys

Track journeys that matter within your physical spaces

Channel Partnerships is an alliance between Channel Tools and some of the worlds leading technology sales channels.

How to create the Retail Journey

meldCX enables your business to create engaging customer experiences and drive sales.

Their powerful AI lets you anonymously track unique customers within a physical space. Tracking a customer’s journey is easy with Viana™, a meldCX product, allowing you to capture the engagement and interactions at each touch point, anticipate potential purchasing decisions, and predict their location at any point of their retail journey.

How it works

  • SPOT: Viana™ turns each customer into an anonymised Persona by combining non-identifiable data metrics such as age, gender, mood, and attention, with object detection such as clothes or accessories worn.
  • TRACK: Multiple cameras placed around the store track each Persona and their activity, such as how long they interact with an item, dwell time within a specific area, or if they walk away with any purchases.
  • STITCH: Viana™ stiches multiple camera feeds together, creating a digital customer journey map, accessible anytime, anywhere, on your Viana™ dashboard.

Download the Journeys One Pager to learn more and see how you can get rich data at every touch point with Viana™.

Download the One Pager

Join our Partnership Program

There are many benefits partnering with us. Simply complete the form at the bottom of this page to discuss how the program can sky-rocket your visibility in any technology market place. We have huge experience in the creation of new channels – and we can create introductions, leads and business opportunities for your sales teams.

Join us

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    Our team is available to chat with you about your partnership opportunities – and how Channel Tools solutions can help you.
    Kewal (Gibble) Gupta at Channel Partnerships

    Kewal Gupta


    Bryony sandy Channel Partnerships

    Bryony Sandy

    Partnerships Marketing Lead

    Chris Reakes Channel Partnerships

    Chris Reakes

    Partnerships Operational Lead

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